It could be that your device is unable to connect to the Apple server, your internet connection is not stable, or the third-party security software is preventing the connection with the Apple server, or there might be some hardware problems with your iPhone. There are different reasons that might cause such a problem. However, they cannot move forward since iTunes seems to download firmware files or software files forever. IPhone users often encounter a message, saying "iTunes is downloading the software for this iPhone and will restore your iPhone when the download is complete", or "Your mac is downloading a software update for this iPhone and will install it when the download is complete" while they try to update or restore iPhone using iTunes or Finder.
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